Secretarial Skills And MS Outlook Management Course

Introduction

    The importance of training courses is not only limited to professional life, as most of us think but training courses aim to transfer knowledge and practical experiences that enrich the skills of individuals and enhance their self-confidence, which contributes to the preparation of cadres which in turn contributes to the development and progress of institutions. Therefore, Strategic Vision Training Center aims to enhance the skills and experiences of individuals through the strongest training programs to keep pace with every development in the labor market.

Objectives

• Duties and responsibilities.

• Basic and interpersonal skills.

• Actual and practical applications.

• Electronic and technological applications.

Who should attend?

Senior administrative staff, office managers, executive assistants, and administrative staff supervisors who already possess basic management skills and are seeking to move to a higher rank in their careers.

Course content:

• Technical methods in organizing files and documents:

• Importance of office communication keeping documents.

• Characteristics of the preservation staff.

• Dealing with office communications.

• Origin and cycle of documents.

• Supervision systems for archives.

• Classification, coding and indexing.

• Using the computer for archiving.

• Save and retrieve correspondence and documents.

• Sort, migrate and destroy archives.

• Modern technologies and devices in the field of circulation, preservation and retrieval.

• Preparing reports and correspondence:

• The concept of correspondence and reports and their types.

• Importance of reports to management.

• Abilities and skills necessary for the development of writing and reading.

• Characteristics and parts of a good report.

• Style of writing correspondence and reports.

• Illustrations in reports.

• Computer and correspondence output and reports.

• Common mistakes in writing correspondence and reports.

• Modern Secretarial Skills:

• The role of the administrative assistant in the facility, and the characteristics of the administrative assistant.

• Communication skills in secretarial offices.

• Preparing the agenda and minutes of the meeting, and organizing travels.

• Organizing office work: appointments, time, and arranging work according to priorities.

• Dealing with others, and the pressures of working in secretarial offices.

• Simplify office work procedures, and effective use of the phone.

• Electronic secretariat.

• Use of modern office hardware, software and tools.

• Executive secretarial and office management:

• Office administrative process.

• Duties, responsibilities and characteristics of the office manager, the administrative assistant and the executive secretary.

• Communication skills.

• Time management and prioritization.

• Organizing meetings and organizing travels.

• Dealing with phone calls, and with visitors.

• The physical environment in the modern office.

• Correspondence, reports and internal notes.

• Office equipment and technology.

• Work manuals and office procedures.

• Electronic secretariat:

• Recent trends in the secretariat.

• The importance of modern technologies in secretarial work.

• Preparing correspondence and reports by computer.

• Displaying computer information.

• Organize people's information electronically.

• Organizing meetings electronically.

• Organize archives and documents electronically.

• Electronic organization of appointments and tasks in secretarial offices.

• Electronic communications (internet, intranet, and e-mail).

• Self-development for administrative assistants and etiquette:

• The concept of etiquette, its rules, and its importance in secretarial tasks.

• Work without supervision and self-development.

• Develop positive concepts and trends.

• Telephone use skills.

• Building a telephone character.

• Scheduling activities in secretarial offices.

Training methods:

• Case studies and practical exercises

• Role-playing

• Work simulation exercises

• Related videos

• Visual display

• Group workshops

• Guidance

Preparing the training bag

• At Strategic Vision Training Center, we are always keen on providing the best standards for the training content we offer

• Each program and training bag should include several axes:

           Analysis - Design - Development - Implementation – Evaluation

• In addition to, specialized team in designing training materials with the best quality standards which is appropriate to the needs and variables of training

Preparation of the training environment

One of our top priorities

• Choosing a training site, which is easy to be accessed by the trainees and that the training halls are suitable for the training program in terms of quality and luxury standards that we are keen on

The following factors are taken into consideration when choosing a training hall:

•  General atmosphere (space - system - ventilation)

•  Equipment of the hall (a place for rest periods - the quality of the offered food and beverage)